Return and Refund Policy | HERO BABY STORE

Return policy

Return policy features:
- 7 days returns: you have 7 days to make a return request after your order has been deliver.
- Easy and free returns: You can return any product you have bought, and we will take care of the return shipping costs.
- Full Refunds: If the item you have received is damaged, defective or not as described on the website, you will receive a full refund along with any shipping fees applied..
How does return work:
- Initiate a Return: Via My Orders page/screen click on Return Item.  Schedule Pick-up: A pick-up will be scheduled by one of our courier services.
- Return The Item: Pack the item in its original state and packaging. Hand over the package to the courier representative.
- Refund Processed: Once we receive your returned item, we will inspect it and process your refund.

Refund Policy

The product amount is refunded after confirming its status. The inspection takes up to 2 working days from the date we receive the returned product. You will be able to receive the amount paid through your account on our website to be able to use it later in any future purchase. If you wish to refund the amount in cash, you can transfer it to your bank account according to the following steps.

Cashback Method of Return Value:

Enter the "My credit" menu in your personal account.
You will find the amount paid click on "Convert" to transfer it.
Fill in your bank account details and press "Confirm".
The amount will be transferred to your bank account within a maximum of 1 business day.